Insurance benefits are underwritten by BCS Insurance Company. World Access Service Corp., a company of Mondial Assistance is
the licensed producer and administrator for this plan.
-----------------------------------
TRAVEL PROTECTION PLAN CERTIFICATE OF INSURANCE
This Certificate of Insurance describes all of the travel
insurance benefits, underwritten by BCS Insurance
Company and herein referred to as the Company, and
assistance services provided by a variety of World Access
plans. The insurance benefits and assistance services vary
from plan to plan. Please refer to the accompanying
Schedule of Coverage. It provides You with specific
information about the plan You purchased. Please contact
your tour operator immediately if You believe that Your
Schedule of Coverage is incorrect.
* Indicates insurance coverage provided under a Master
Policy issued by BCS Insurance Company.
RENEWAL CONDITIONS
This Policy is issued for a single term and is nonrenewable.
SATISFACTION GUARANTEE
Within 10 days of purchasing the plan, the tour operator will
process a full refund of premium to You, as long as You
have not already departed on Your Trip or filed a claim. No
refunds shall be paid to You after 10 days of purchasing
the plan.
PLAN FEATURES TABLE OF CONTENTS
Part I. Effective Date
Part II. Termination Date
Part III. General Exclusions
Part IV. Description of Travel Insurance Benefits
Part V. General Provisions Related to Insurance Benefits
Part VI. Description of Travel Assistance Services
Part VII. Claim Filing Procedures
Part VIII. Definitions
Signed for BCS Insurance Company, 2 MidAmerica
Plaza, Suite 200, Oakbrook Terrace, IL 60181
-----------------------------------
TRAVEL INSURANCE AND ASSISTANCE SERVICES
Part I. EFFECTIVE DATE
Insurance shall be effective at 12:01 A.M. on the date the
scheduled Trip begins. Trip Cancellation coverage begins
the day after the tour operator receives Your insurance
premium.
In no event will coverage be effective if all premiums due
have not been received prior to the Scheduled Departure
Date or prior to the Trip Cancellation date if You cancel
Your Trip or it is canceled for any reason.
Part II. TERMINATION DATE
Coverage ends at midnight on the date of return selected,
or upon return to Your city of residence, or when the Trip is
canceled, or on the 90th day, whichever is earliest. If return
is delayed for any covered reason, coverage is extended
until You are able to return to Your city of residence. The
day You depart and the day You return are counted and
included as separate days when determining duration of
coverage.
Part III. GENERAL EXCLUSIONS
These exclusions apply to all plan benefits and services. In
addition to any exclusions that apply to a particular benefit,
no coverage is provided for any loss arising directly or
indirectly out of or as a result of the following:
1. Intentionally self-inflicted harm, suicide or attempted
suicide, by You, a Traveling Companion or a Family
Member;
2. Normal Pregnancy (except as specifically covered),
fertility treatments, Childbirth or elective abortion, other
than unforeseen complications of pregnancy, of You, a
Traveling Companion or a Family Member;
3. Mental or nervous health disorders, including but not
limited to: anxiety, depression, neurosis or psychosis;
or physical complications related thereto, of You, a
Traveling Companion or a Family Member;
4. Alcohol or substance abuse or use; or conditions or
physical complications related thereto, of You, a
Traveling Companion or a Family Member;
5. War (whether declared or undeclared), acts of war,
military duty (unless as specifically covered), civil
disorder or unrest (except as provided for in Travel
Delay);
6. Participation in professional or amateur sport events
(including training);
7. All extreme, high risk sports including but not limited to:
bodily contact sports; skydiving; hang gliding, bungee
jumping, parachuting; mountain climbing or any other
high altitude activities, caving, heli-skiing, extreme
skiing, or any skiing outside marked trails (unless as
specifically covered);
8. Scuba diving (unless accompanied by a dive master
and not deeper than 130 feet), unless as specifically
covered herein;
9. Operating or learning to operate any aircraft as pilot or
crew;
10. Nuclear reaction, radiation or radioactive
contamination;
11. Natural disasters (unless as specifically covered);
12. Epidemic;
13. Pollution or threat of pollutant release;
14. Any unlawful acts committed by You, Family Members,
or Traveling Companions, whether they are insured or
not;
15. Any expected or reasonably foreseeable events; or
16. Financial Default of a travel supplier (unless as
specifically covered).
These plans do not cover You:
1. If the purpose of the travel is to receive medical care,
medication or treatment;
2. If the stated Trip departure and return dates do not
reflect Your intended departure and return dates;
3. If the tickets do not indicate the travel dates;
4. If You give incorrect data or facts; or
5. If the loss is not submitted to Us within 90 days from
the date of loss, except as otherwise prohibited by law.
PRE-EXISTING CONDITIONS EXCLUSION
This exclusion applies to Trip Cancellation and Interruption
Protection, Emergency Medical and Dental Benefits and to
those Travel Assistance Services related to medical
problems.
The plan does not cover losses or expenses if they result from:
1. Any injury occurring to You, a Traveling Companion or
a Family Member prior to and including the effective
date of Your insurance;
2. Any illness occurring to You, a Traveling Companion, or
a Family Member during the 120 days prior to and
including the effective date of Your insurance for which:
a) medical diagnosis or treatment by a Physician has
been sought or advised or for which symptoms exist
Page 4
which would cause a prudent person to seek diagnosis,
care or treatment; or b) require taking prescribed drugs
or medicine unless the illness remains controlled
without any change in the required prescription.
For the purposes of determining any Pre-existing
Conditions, the effective date of Your insurance will be
Your Trip Cancellation Insurance effective date.
You have purchased a plan where Pre-existing
Conditions are waived. The Company and We cover
these Pre-existing Conditions provided:
1. The insurance was purchased within fourteen calendar
days of initial Trip payment;
2. The amount of Trip Cancellation coverage originally
purchased equals the full cost of all Trip arrangements;
3. On the date of purchase of insurance, You were
medically able to travel and You had not filed a claim
for Trip Cancellation due to a pre-existing illness within
120 days prior to the purchase of insurance;
4. The total Trip cost is $20,000 per person or less; and
5. On the date of purchase of insurance, You are a
resident of the United States.
If You do not meet the above criteria, You may still be
covered for Trip Cancellation or Trip Interruption caused by
reasons other than those related to the Pre-existing
Condition.
Part IV. DESCRIPTION OF TRAVEL INSURANCE
BENEFITS (what is covered)
The following insurance benefits are designed to protect
You against situations or losses that result from sudden
and unexpected conditions or events. The benefits do not
cover conditions or events that, on the date of
purchase, are either known to You or likely to occur.
Please be aware that this stipulation may be applied to
policies purchased with the Pre-existing Conditions
Exclusion Waiver. The Company and We reserve the
right to reject applications.
TRIP CANCELLATION AND INTERRUPTION
PROTECTION*
Trip Cancellation coverage provides benefits for loss(es)
You incur for Trips cancelled up to the time and date of
departure. Trip Interruption coverage provides benefits for
loss(es) You incur for Trips that are interrupted or delayed
after the time and date of departure.
For all of the covered reasons outlined below, You
must notify the appropriate travel supplier(s) of Your
cancellation or interruption within 72 hours of the
occurrence, unless the condition prevents it, then as
Page 5 soon as reasonably possible. Otherwise the right to
compensation will lapse.
A maximum benefit of up to the amount indicated on Your
Schedule of Coverage is provided to cover certain
expenses as listed below which result from the cancellation
or interruption of Your Trip due to:
1. Any serious Injury or any unforeseen serious medical
condition;
- a. Occurring to You or a Traveling Companion, which is
so disabling as to cause a reasonable person to
delay, cancel, or interrupt their Trip;
- b. Occurring to a Family Member that is considered life
threatening or requiring hospitalization; or
- c. Occurring to a Family Member requiring Your care.
For Trip Cancellation benefits, an actual examination by a
Physician must take place within 72 hours of the
cancellation. For Trip Interruption benefits, this examination
must take place during Your Trip. This Physician may not
be a member of Your or Your Traveling Companion?s
immediate family or yourself, or an Immediate Family
Member of the person whose condition caused the
cancellation or interruption.
2. Your death, the death of a Family Member or a
Traveling Companion if the death occurs prior to Your
Scheduled Departure Date, or during Your Trip.
3. Financial Default of the airline provided that:
-
a. On the Policy effective date, the airline was approved
for the Financial Default coverage by the Company.
For a current list of approved airlines refer to:
www.worldaccess.com or call 1.800.586.8460; and
- b. The insurance was purchased within 14 calendar
days of the initial Trip deposit or payment.
The Company will not cover losses resulting from the
Financial Default of the person, organization, agency, or
tour operator, or their affiliate companies, that solicited this
coverage, and/or Your insured travel arrangements to You.
Financial Default occurring on or before the coverage
effective date or less than 7 days after such date is not
covered. The Company reserves the right to substitute a
Trip of similar value in lieu of cash payment.
4. Strikes, natural disasters, bad weather or FAA
mandated shutdown resulting in the complete cessation
of services for at least 24 consecutive hours by the
airline, tour operator or cruise line.
The Company will not cover losses resulting from
strikes of the person, organization, agency, or tour
operator, or their affiliate companies, that solicited this
coverage, and/or Your insured travel arrangements to
You.
5. You or a Traveling Companion being hijacked or
quarantined.
6. You being required to serve on a jury, served with a
court order or subpoena.
7. Your Primary Residence being made uninhabitable by
fire, flood, burglary, vandalism, or natural disasters.
8. You or a Traveling Companion being directly involved
in a traffic Accident while directly en route to a
departure.
9. A terrorist act committed by an organized terrorist
group (recognized as such by the U.S. State
Department) that results in property damage, Injury or
loss of life. The incident must take place in a domestic
or foreign city in which You are scheduled to arrive
within 30 days following the incident and Your tour
operator (if applicable) must not have offered a
substitute itinerary. For foreign terrorism coverage
only, coverage for travel to or through countries in
which such a documented or reported incident has
occurred during the 30 days prior to purchase of
the insurance is excluded. Losses resulting due to
the issuance of travel advisories, bulletin or alerts;
war or acts there of; civil disorder, riot or unrest;
bomb scares or threats of terrorist activity; or
terrorist acts against any Common Carrier (e.g.,
airline or cruise line) are not covered.
10. You or a Traveling Companion, who are on Active
Military Duty in the United States Armed Forces:
- a. having Your personal leave revoked within 10 days
prior to Your departure date (as long as such
revocation is in writing by a superior officer and is not
due to war related situations, invocation of the War
Powers Act, base or unit mobilization, unit
reassignment for any reason, or disciplinary action);
or
- b. are personally reassigned within 10 days prior to
Your departure date, whether temporary or
permanent.
11. You or a Traveling Companion being the victim of a
Felonious Assault within 10 days prior to Your
departure date. A Felonious Assault may not be
inflicted by You, a Family Member, Traveling
Companion or Traveling Companion?s Family Member.
12. You or a Traveling Companion, after having been with
the same employer for at least three continuous years,
are terminated or laid off, through no fault of Your own,
after Your effective date of coverage.
13. Your family or friends living abroad with whom You
were planning to stay, are unable to accommodate You
due to life threatening Illness, life threatening Injury or
death of one of them.
14. A covered Travel Delay that results in the loss of more
than 50% of Your scheduled Trip length.
15. For Trip Cancellation only, Your Normal Pregnancy as
long as the pregnancy occurs after Your effective date
of coverage that can be verified by medical records.
16. For Trip Cancellation only, You will be attending an
Immediate Family Member?s Childbirth as long as the
pregnancy occurs after the effective date of coverage
that can be verified by medical records.
In all cases You must notify the appropriate travel
supplier(s) of Your cancellation or interruption within
72 hours, unless the condition prevents it, then as
soon as reasonably possible. Otherwise the right to
compensation will lapse.
Coverage is for:
1. Forfeited, published Trip payments or deposits imposed
by the tour operator for accommodations booked
through the tour operator for which You are not eligible
to receive a Refund. We will not cover other Trip costs
for any other arrangements that You may book on Your
own;
2. For Trip Interruption, the pro-rated portion of the
prepaid Trip missed;
3. The additional cost resulting from a change in the per
person occupancy rate for prepaid travel arrangements
if a Traveling Companion?s Trip is canceled or
interrupted for one of the above covered reasons and
Yours is not;
4. Reasonable, additional accommodation and
transportation expenses up to $100 per day up to a
maximum of five days if a Traveling Companion must
remain hospitalized;
5. Reasonable, additional travel costs for You to reach
Your original destination if You must depart after Your
planned departure date due to one of the above
reasons; or
6. Reasonable, additional transportation expenses
needed to reach the scheduled termination point of
Your Trip or to travel from the place Your Trip was
interrupted to the place where You can rejoin Your Trip
and the unused portion of any non-refundable land, sea
and air arrangements that were paid as part of Your
Trip.
The benefits paid under 5 and 6 above will not exceed the
cost of economy airfare by the most direct route on the
next available carrier, less any Refunds paid to You.
Trip Cancellation/Interruption benefits do not cover
loss(es) due to:
1. Any General Exclusion or Pre-existing Condition;
2. You or a Traveling Companion: a) making changes to
personal plans; b) having a business or contractual
obligation; c) being unable to obtain necessary travel
documents; or d) being detained or having property
confiscated by any Customs authority;
3. Carrier caused delays (including bad weather) unless
as covered above;
4. Prohibition or regulation by any government; or
5. Travel arrangements cancelled by an airline, cruise
line, or tour operator.
EMERGENCY MEDICAL AND DENTAL BENEFITS*
This coverage is secondary over any existing health
coverage You may have and is subject to a $50
Deductible per individual for Outpatient visits.
A maximum benefit of up to the amount listed on Your
Schedule of Coverage is provided for covered Emergency
Medical or Dental Care expenses incurred as a result of
accidental Injury or Illness occurring during a Trip within the
Coverage Period.
We will only pay Reasonable and Customary Charges for
health care services or supplies provided by Physicians,
licensed dentists, Hospitals, and Other Licensed Providers
that are received during Your Trip and that are received
greater than 100 miles from home and which are
Medically Necessary for:
1. Emergency Medical Care; and
2. Emergency Dental Care. There is a $500 maximum
for all covered dental expenses.
Coverage is not provided for:
1. Expenses incurred as a result of any General Exclusion
or Pre-existing Condition;
2. Non-emergency services, supplies, or charges
(examples are those for cosmetic surgery, physical
exams, allergies, hearing aids, eyeglasses, contact
lenses, palliative care or cosmetic foot care,
experimental treatment, or other services which are not
Medically Necessary to provide Emergency Medical or
Dental Care);
3. Treatment received in unlicensed facilities or given by
unlicensed health care providers;
4. Treatment given by a Family Member or a Traveling
Companion, whether or not a licensed provider;
5. Any Illness or bodily Injury which occurs in the course
of employment if benefits or compensation is provided,
in whole or in part, under the provisions of any legislation of any governmental unit; or
6. Benefits provided by any governmental agency or unit.
Benefits may be coordinated with any other excess
coverage You may have and any benefits paid in excess of
Your actual loss may be recovered.
California Residents: This plan contains disability
insurance benefits or health insurance benefits, or both,
that only apply during the covered Trip. You may have
coverage from other sources that already provides You
with these benefits. You should review Your existing
policies. If You have any questions about Your current
coverage, call Your insurer or health plan.
BAGGAGE COVERAGE*
Coverage is secondary to any coverage provided by a
Common Carrier.
If Baggage is lost, damaged or stolen, the Company will
pay the loss, up to the maximum amount indicated on Your
Schedule of Coverage, provided You have taken all
reasonable measures to protect, save and/or recover Your
property at all times. Notwithstanding the foregoing, We
will cover up to a maximum amount of $500 for any
and all jewelry, watches, gems, furs, cameras and
camera equipment, camcorders, sporting equipment,
computers, radios and other electronic items and only
when original receipts are provided.
You must notify the appropriate local authorities at the
place the loss occurred and inform them of the value and
description of Your property within 24 hours after the
loss. Finally, You must file written proof of loss with the
Company within 90 days from the date of loss, except as
otherwise prohibited by law, attaching copies of airline,
cruise line or Common Carrier claims forms, original police
reports, an itemization and description of lost items and
their estimated value, and all receipts, credit card
statements, canceled checks, photos, or other appropriate
documentation as may be required.
Property or losses not covered:
1. Losses incurred as a result of any General Exclusion;
2. Animals;
3. Automobiles and equipment, motorcycles and motors;
4. Bicycles, skis, snowboards (except when checked with
a Common Carrier);
5. Aircraft, boats or any other vehicles or conveyances;
6. Eyeglasses, sunglasses, contact lenses, hearing aids,
artificial teeth and limbs;
7. Tickets, keys, money, securities, bullion, stamps, credit
cards, documents (travel or otherwise) and deeds;
8. Property shipped as freight or shipped prior to Your Trip
departure date;
9. Rugs or carpets of any type;
10. Perishables, medicines, perfumes, cosmetics and
consumables;
11. Property used in trade, business or for the production of
income or offered for sale or trade or components of
goods offered for sale or trade;
12. Property that is left in or on a vehicle or in a car trailer;
or
13. Damage to the property resulting from defective
materials or workmanship, ordinary wear and tear, and
normal deterioration.
The plan will pay the lesser of:
1. The actual purchase price of a similar item; or
2. The Actual Cash Value of the item at the time of loss,
which includes deduction for depreciation (for items
without receipts, the plan will pay up to 75% of the
determined depreciated value); or
3. The cost to repair or replace the item.
BAGGAGE DELAY COVERAGE*
If Your personal Baggage is delayed or misdirected for at
least 24 hours by a Common Carrier, the plan will
reimburse You on a one-time basis for the reasonable,
additional purchase of essential items up to the amount
listed on Your Schedule of Coverage. Verification of the
delay by the Common Carrier and receipts for the
emergency purchases must accompany any claim.
No coverage will be provided for loss(es) due to any
General Exclusion.
TRAVEL DELAY COVERAGE*
Coverage under the plan will pay on a one-time basis up to
the maximum amount listed on Your Schedule of Coverage
for reasonable, additional accommodation and traveling
expenses due to a departure delay of 6 or more hours.
Prepaid expenses are not covered. Expenses must be
incurred by You. Payments for the above expenses will not
exceed $150 per day per person.
Covered reasons for Travel Delay are:
1. Carrier caused delay (including bad weather);
2. Lost or stolen passports, money, or travel documents;
3. Quarantine;
4. Hijacking;
5. Unannounced strikes;
6. Natural disaster; or
7. Civil disorder or unrest.
No coverage will be provided for loss(es) due to any
General Exclusion.
Benefits are payable under either Travel Delay or Missed
Connection for any one incident resulting in a delay.
MISSED CONNECTION COVERAGE *
This coverage provides up to the amount listed on Your
Schedule of Coverage per person to cover:
1. Reasonable additional transportation and
accommodation expenses needed for You to reach
Your destination or the departure of Your cruise; and
2. Any unused prepaid Trip payments lost as a result of
You missing at least 24 hours of Your vacation.
In order for You to receive benefits, the missing of Your
connection or cruise must be caused by:
1. You or a Traveling Companion being delayed by a
traffic Accident while en route to a departure, even if
You or the Traveling Companion have not been directly
involved in the Accident;
2. You or a Traveling Companion being delayed by bad
weather while en route to a departure provided the car
was scheduled to arrive at the point of departure at
least two hours before the scheduled time of departure;
or
3. Your regularly scheduled airline flight being canceled or
delayed solely due to bad weather for at least 3
hours and for this reason You miss Your cruise.
Coverage is secondary to any coverage provided by a
Common Carrier.
Benefits are payable under either Travel Delay or Missed
Connection for any one incident resulting in a delay.
No coverage will be provided for losses due to any General
Exclusion or for losses incurred because You cancelled the
Trip even though You were able to make Your departure or
cruise.
TRAVEL ACCIDENT COVERAGE*
This benefit provides coverage for a loss due to a covered
Accident. The loss must occur within 365 days of the
covered Accident. The plan will pay the full amount (as
listed on Your Letter of Confirmation), in a lump sum, for
loss of life or any combination of two eyes, hands or feet;
and one half of the amount for loss of one eye, hand or
foot. Loss of eye means total and irrecoverable loss of
entire sight; and loss of hand or foot means the actual
complete and permanent severance at or above the wrist or ankle joint. Death or loss must be a direct result of the
Accident sustained during the Coverage Period.
Benefits will be payable for only one loss, that being the
greatest amount. Benefits are payable to You or, if
applicable, to Your estate unless a beneficiary is named on
Your application form.
No coverage will be provided for loss due to any General
Exclusion, Terrorism, or for any loss due to air travel
except while You are riding, boarding or alighting as a
ticketed passenger on a certified passenger aircraft
provided by a regularly scheduled airline on a regularly
scheduled Trip or charter.
Part V. GENERAL PROVISIONS RELATED TO
INSURANCE BENEFITS
1. All information in this Certificate with regard to the
insurance benefits is subject to the terms and
conditions of the Policy underwritten by BCS Insurance
Company.
2. All suits, actions or legal proceedings arising from the
plans, benefits, or services provided through the plans
(collectively ?Controversies?) may be submitted to
binding desk arbitration in accordance with the rules
then applying to the American Arbitration Association.
No demand for arbitration can be brought to recover
benefits until 60 days have elapsed following
submission of Your entire claim to Us. No action in any
form can be brought after three years from the date
Your claim was submitted to Us.
3. No agent or other person has authority to accept or
make representations or information or alter, modify or
waive any of the provisions of this Certificate.
4. Claims must be submitted to Us within 90 days from
date of loss, except as otherwise prohibited by law.
5. In the event that You are covered under another policy
issued by the Company that provides the same or
similar coverage, the Company will adjust Your claim
by applying terms and conditions from the coverage
that pays the most. Any premium paid for duplicate
coverage will be refunded.
6. Benefits are payable to You or, if applicable, to Your
estate.
7. MISREPRESENTATIONS AND FRAUD: Coverage
shall be void if, whether before or after a loss, the
insured has concealed or misrepresented any material
fact or circumstance concerning this Policy or the
subject thereof, or the interest of the insured therein, or
if the insured commits fraud or false swearing in
connection with any of the foregoing.
8. You have a duty to make all reasonable efforts to
minimize losses from any insured benefit or Covered
Service.
Assignment: You may assign Your interest under the
Policy by giving Us written notice of such assignment. The
assignment will not be effective until We receive the written
notice. Neither the Company nor We assume any
responsibility for the validity of any assignment.
Subrogation: The Company or We have the right to
recover any payments We have made from anyone who
may be responsible for the loss. You and/or any person to
whom We make a payment must sign any papers and do
whatever is necessary to transfer this right to Us. You
and/or any person to whom We make a payment agree(s)
to cooperate with Us and to do nothing after the loss that
will adversely affect Our rights or those of the Company.
Physical Examinations and Autopsy: The Company has
the right to physically examine You as often as reasonably
needed while a claim is pending. The Company may also
require an autopsy in the case of death, where it is not
forbidden by law. The Company will bear all costs for
these.
Part VI. DESCRIPTION OF TRAVEL ASSISTANCE
SERVICES
Our goal is to provide immediate help for common travel
problems almost everywhere in the world. However,
despite Our best efforts, situations arise which are beyond
Our control and under these circumstances, We can only
promise to make every reasonable effort to help You
resolve Your problems. The hotline center staff will do its
best to refer You to appropriate medical and legal
providers. However, We cannot be held responsible for the
quality of results of any medical or legal services provided
by these independent practitioners.
If You are in trouble and need help:
1. Call the hotline. From the U.S., call 1.866.520.8805.
From all other locations call collect to 1.804.281.5700.
If Your emergency is immediate and life threatening, seek
local emergency assistance at once and contact the hotline
as soon as possible.
2. Have the following information ready for the hotline
coordinator:
- a. Your name and Product ID number (which can be
found on the cover); and
- b. Your location and local telephone number.
The hotline coordinator will confirm Your enrollment and
provide You with assistance.
Note: In some countries it may not be possible to call
collect. If You must phone the hotline directly, give Your
location and phone number to the hotline coordinator who
will call You back.
Medical Assistance
If You have medical problems and are unable to find local
care, We will refer You to a local Physician, dentist,
Hospital, medical facility or other appropriate resource,
when available.
Medical Consultation and Monitoring
If You are hospitalized, the hotline center medical staff will
keep in frequent contact with You and Your local Physician
to get information on the care You are receiving and to
determine the need for further assistance. We will also
contact Your personal Physician and family at home, if
necessary.
On-Site Hospital Payments
We will advance payments to Hospitals or guarantee
payments up to the amount provided in medical expense
coverage (see Emergency Medical and Dental Benefits), if
needed, to secure Your Medically Necessary admission to
a Hospital.
Emergency Medical Transportation
Important
If Your emergency is immediate and life threatening,
seek local emergency care at once.
Your emergency medical transportation limit is the
total amount available for all covered services
described below. Please refer to Your Schedule of
Coverage to confirm that You have this benefit in Your
plan and Your total dollar limit.
You or Your representative must contact Us and We
must make all transportation arrangements in advance.
We will not pay for any of the services listed in this
section if We didn't authorize and arrange it.
Moving You to a Hospital or medical clinic (emergency
medical evacuation)
If You're seriously ill or injured during Your Trip and Our
medical team determines that the local medical facilities
are unable to provide appropriate medical treatment:
- Our medical team will consult with the local Doctor;
- We'll identify the closest appropriate facility, make
arrangements and pay to transport You to that facility;
and We'll arrange and pay for a Medical Escort if We
determine one is necessary.
Getting You home after Your care (medical
repatriation)
If You're seriously ill or injured during Your Trip, under the
care of a local Doctor and unable to continue Your Trip,
medical repatriation takes place once Our medical team
determines that You are medically stable to return home
via commercial transportation carrier, such as a scheduled
passenger airline. We'll:
- arrange and pay (less any Refunds for unused tickets)
for You to be transported via a commercial
transportation carrier in the same class of service that
You were booked for Your Trip. The transportation will
be to one of the following:
- Your Primary Residence;
- a location of Your choice in the United States; or
- a medical facility near Your Primary Residence or
city of Your choice in the United States. We'll take
Your request into consideration as long as the
medical facility will accept You as a patient and is
approved as medically appropriate for Your
continued care by Our medical director.
- arrange and pay for a Medical Escort if Our medical
team determines a Medical Escort is necessary.
Bringing a friend or Family Member to You (transport
to bedside)
If You're told You will be hospitalized for more than seven
days during Your Trip, We'll transport a friend or Family
Member to stay with You. We'll arrange and pay for roundtrip
transportation in economy class on a Common Carrier.
Getting Your children home (return of dependents)
If You're told You will be hospitalized for more than seven
days during Your Trip, We?ll arrange for and pay (less any
Refunds for unused tickets) to transport Your children
under the age of 23 who are traveling with You to one of
the following:
- Your Primary Residence; or
- a location of Your choice in the United States.
Transportation will be on a Common Carrier in the same
class of service they were originally booked.
Transporting Your remains (repatriation of remains)
We?ll arrange and pay for the reasonable and necessary
services to transport Your remains to one of the following:
- a funeral home near Your Primary Residence; or
- a funeral home located in the United States.
We'll also assist the sending and receiving funeral homes
coordinate with each other.
This benefit does not include funeral, burial or cremation
expenses or related containment expenses for items such
as a coffin, urn or vault.
Your representative must contact Us in advance to make
these arrangements. If this is not possible, Your
representative must contact Us within a reasonable time,
but no later than one year after the transportation.
Travel Document and Ticket Replacement Assistance
The plan provides You with information to assist in
obtaining replacements of lost passports or other important
travel documents. We also help You to replace lost airline
and other travel tickets and will assist You in obtaining
money for this purpose. These funds will come from Your
family or friends. We will make all the necessary
arrangements for You, including assisting You to return
home if Your Trip is interrupted.
Legal Assistance
If You have legal problems, Our hotline center staff will
help You find a local legal advisor. If You require the
posting of bail or immediate payment of legal fees, We will
help arrange a cash transfer from Your family or friends.
Emergency Cash Transfer
If Your cash or traveler?s checks are lost or stolen, or if You
need funds for the immediate payment of unanticipated
expenses, We will help arrange to have emergency cash
(in currency, traveler?s checks or any other form acceptable
to Us) transmitted to You in a timely fashion. These funds
will come from Your family or friends. Our hotline center
staff will make all the necessary arrangements for You.
Emergency Message Center
In the event of an emergency, call the hotline center,
identify yourself by Your Product ID number, and give the
hotline coordinator Your message. We will make at least 3
attempts in 24 hours to reach Your requested party, and
We will provide You with an update on the disposition of
Our attempts to deliver the message. (We are not
responsible for delivery of a message if the recipient
cannot be reached). This service can be used for Trips
anywhere in the world.
Flight Information
If You are faced with a canceled or missed flight, just call
the hotline center for 24-hour information on alternate
flights. We can provide You with scheduled departure and
arrival times of alternate, direct flights only. We do not book
reservations or pay for tickets. This service can be used on
Trips within the U.S., Canada, the Caribbean and Mexico
only.
Part VII. CLAIM FILING PROCEDURES
Please contact Us 24 hours a day, seven days a week at
1.800.256.7250 to obtain a claim form. All benefits will be
paid in United States dollars.
We will need certain information from You in the event You
need to file a claim. This documentation will include, but is
not limited to, the following:
1. General Documentation
a. Receipts and itemized bills for all expenses.
b. Original of any Refunds or expense allowances
received from Your tour operator, travel agency,
Common Carrier or other entity.
2. Trip Cancellation/Interruption Claims
a. Any appropriate documentation that officially
explains the cause of Your trip cancellation or
interruption. Any explanation of diagnosis along with
Your original itemized bills, receipts, and proof of
other insurance payments.
b. Original unused tickets, copies of invoices, proof of
payments, and other documents that substantiate the
cost or occurrence of the trip cancellation or
interruption.
c. Documentation of Refunds received from the travel
supplier(s) and/or Common Carrier(s).
d. Copy of the supplier?s literature that describes
penalties.
e. A letter from the tour operator or an itemized bill from
the travel agent stating the non-refundable amounts
of the Trip costs.
3. Emergency Medical and Dental Claims
Any explanation of diagnosis(es) along with Your
original itemized bills, receipts, and proof of other
insurance payments).
4. Baggage Insurance Claims
a. Original claim determination from the Common
Carrier, if applicable.
b. Original police report or other report from local
authorities.
c. Original receipts and list of stolen, lost or damaged
items.
d. Proof of loss providing amount of loss, date, time and
cause of loss.
5. Baggage Delay Claims
Proof from the Common Carrier that personal Baggage
was delayed or misdirected for at least 24 hours.
6. Travel Delay Claims
Original police, Common Carrier or other report that
verifies the cause and duration of the delay.
7. Travel Accident Claims
Copy of death certificate.
8. Missed Connection Claims
Original Common Carrier report that verifies the cause
and duration of the delay.
Part VIII. DEFINITIONS
Accident means an unexpected, unintended,
unforeseeable event causing Injury.
Active Military Duty means serving in the United States
Armed Forces on a full-time basis, not including the United
States Armed Forces Reserves.
Actual Cash Value means the amount an item is
determined to be worth based on its market value, age and
condition at the time of loss.
Baggage means luggage and personal possessions,
whether owned, borrowed or rented, taken by You on the
Trip.
Common Carrier means an entity licensed to carry
passengers for hire on land, water or air, excluding vehicle
rental companies.
Coverage Period means the time during which benefits
are payable hereunder, beginning on the effective date and
ending on the termination date.
Covered Service means a service or supply specified
herein for which benefits will be provided.
Deductible means a specified dollar amount that You must
incur before the Company or We will assume any liability
for all or part of the remaining Covered Services.
Emergency Dental Care means the services or supplies
provided by a licensed dentist, Hospital or Other Licensed
Provider that are medically and immediately necessary to
treat dental problems resulting from Injury, infection,
breakage to tooth surface or loss of filling.
Emergency Medical Care means the services or supplies
provided by a Physician, Hospital or Other Licensed
Provider that are Medically Necessary to treat any covered
medical Illness or Injury that is acute (onset is sudden and
unexpected) and: 1) considered life threatening; or 2)
which, if left untreated, could deteriorate resulting in
serious and irreparable harm.
Family Member means Your spouse; parent; child(ren),
including children who are, or are in the process of
becoming, adopted; sibling; grandparent or grandchild(ren);
step-parent; step-child; or step-sibling; in-laws (parent, son,
daughter, brother or sister); aunt; uncle; niece; nephew;
legal guardian; ward; or business partner; an employed
caregiver who lives with You; or a person with whom You
have lived for 12 continuous months prior to the effective date of coverage; whether or not they travel with You.
Felonious Assault is an act of violence against You or a
Traveling Companion requiring medical treatment in a
Hospital.
Financial Default is a complete suspension of operations
due to financial circumstances whether or not a bankruptcy
petition is filed.
Hospital means a provider that is a short-term, acute,
general Hospital that:
- 1. is a duly licensed institution;
- 2. in return for compensation from its patients, is primarily
engaged in providing Inpatient diagnostic and
therapeutic services for the diagnosis, treatment, and
care of injured and sick persons by or under
supervision of Physicians;
- 3. has organized departments of medicine and major
surgery;
- 4. provides 24-hour nursing service by or under the
supervision of registered graduate nurses; and
- 5. is not other than incidentally: a) a skilled nursing facility,
nursing home, custodial care home, health resort, spa
or sanatorium, place for rest, place for the aged, place
for the provision of rehabilitation care; b) a place for the
treatment of mental illness; c) a place for the treatment
of alcoholism or drug abuse; d) a place for the provision
of hospice care; or e) a place for the treatment of
pulmonary tuberculosis.
Illness means a sickness, infirmity or disease that causes
a loss that begins during a Coverage Period and is not a
Pre-existing Condition.
Immediate Family Member means Your spouse; parent;
child(ren), including children who are, or are in the process
of becoming, adopted; Your siblings; Your grandparent or
grandchild(ren); step-parent; step-child; or step-sibling.
Individual Coverage is the insurance plan under which
only You are covered.
Injury means bodily Injury caused by an Accident, directly
and independently of all other causes and sustained on or
after the effective date of this coverage and before the
termination date. Benefits for Injury will not be paid for any
loss caused by sickness or other bodily diseases or
infirmity.
Inpatient means a person who is treated as a registered
bed patient in a Hospital or Other Licensed Provider and
for whom a room and board charge is made.
Medical Escort means a professional person contracted
by Our medical team to accompany a seriously ill or injured
person while they are being transported. A Medical Escort
is trained to provide medical care to the person being transported. A friend or Family Member cannot be a
Medical Escort.
Medically Necessary or Medical Necessity means the
services or supplies provided by a Hospital, Physician or
Other Licensed Provider that are required to identify or
treat Your Illness or Injury and which, as determined by Us,
are:
- 1. consistent with the symptom or diagnosis and treatment
of Your condition, disease, Illness, ailment or Injury;
- 2. appropriate with regard to standards of good medical
practice;
- 3. not solely for the convenience of You, a Physician or
other provider; and
- 4. the most appropriate supply or level of service that can
be safely provided to You. When applied to the care of
an Inpatient, it further means that Your medical
symptoms or condition requires that the services
cannot be safely provided to You as an Outpatient.
Normal Pregnancy or Childbirth means a pregnancy or
Childbirth that is free of complications or problems.
Other Licensed Providers means any person or entity
other than a Hospital or Physician, which is licensed, where
required, to render medical or dental services.
Outpatient means a person who receives medical or
dental services or supplies while not an Inpatient.
Physician means a person who is licensed and legally
entitled to practice medicine in the applicable field for which
services are delivered.
Pre-existing Conditions means:
- 1. Any injury occurring to You, a Traveling Companion or
a Family Member prior to and including the effective
date of Your insurance; and
- 2. Any illness occurring to You, a Traveling Companion, or
a Family Member during the 120 days prior to and
including the effective date of Your insurance for which:
a) medical diagnosis or treatment by a Physician has
been sought or advised or for which symptoms exist
which would cause a prudent person to seek diagnosis,
care or treatment; or b) require taking prescribed drugs
or medicine unless the illness remains controlled
without any change in the required prescription.
For the purposes of determining any Pre-existing
Conditions, the effective date of Your insurance will be
Your Trip Cancellation Insurance effective date.
Primary Residence means a person?s fixed, permanent
and principal home for legal and tax purposes.
Reasonable and Customary Charge means a charge in
an amount consistently made by other vendors/providers
for a given service in the same geographic area and which reflects the complexity of the service taking into account
availability of experienced personnel and availability of
services or parts.
Refund means:
1. Money returned to You by the travel agent, tour
operator, airline, cruise line or other travel supplier;
2. Any credit or voucher for future travel provided to You
by the travel agent, tour operator, airline, cruise line or
other travel supplier; or
3. Any credits, recoveries or reimbursements from Your
employer, another insurance company, a credit card
issuer or any other institution.
Scheduled Departure Date means the date You have
selected to begin travel as shown on Your tour invoice and
for which paid travel arrangements have been made.
Terrorism means the unsanctioned and illegal use of force
that caused destruction of property, Injury, or death by an
individual or group for the express or implied purpose of
achieving a political, ethnic, or religious goal or result.
Terrorism does not include general civil protest, unrest,
rioting, or an act of war.
Traveling Companion is a person traveling with You and
who shares the same accommodations as You.
Trip means:
1. a period of round-trip travel to and from a destination
that is at least 100 miles from Your main place of
residence; and
2. such travel is not to obtain health care or treatment of
any kind.
We, Us or Our refers to World Access Service Corp., a
company of Mondial Assistance.
You or Your refers to all persons covered under the plan
purchased.
DISTRICT OF COLUMBIA AMENDMENT RIDER
FORM 52.816
The Certificate to which this Rider is attached is amended
as follows:
1. The definition of Pre-existing Conditions is amended
by deleting the reference to ?prudent? and substituting
?reasonable? therefor.
2. Exclusions 3 and 4 under Part IV, GENERAL
EXCLUSIONS , do not apply to sickness coverage under
the Emergency Medical and Dental Benefit.
There are no other changes to the Certificate.
This coverage will be void if, before or after a loss, You
have concealed or misrepresented any material fact or
circumstance relating to this coverage.
Plan may not be available in all jurisdictions.
Please be advised: This optional coverage may duplicate
coverage already provided by Your personal auto
insurance policy, homeowner?s insurance policy, personal
liability insurance policy or other source of coverage. This
insurance is not required in connection with the Insured?s
purchase of travel tickets.
California Residents: We are doing business in California
as WASC Insurance Agency and Our California License #
is 0B01400.
Florida Residents: The benefits of the policy providing
Your coverage are governed primarily by the law of a state
other than Florida.
BCS Insurance Company Privacy Notice
BCS respects the privacy of its customers and former
customers and protects the security and confidentiality of
their nonpublic personal information. To safeguard our
customers' confidential information, we comply with all
applicable laws and regulations and have instituted our
own policies to: (1) insure the security and confidentiality of
customer records and information; (2) protect against any
anticipated threats or hazards to the security or integrity of
such records; and (3) protect against unauthorized access
to or use of such records or information which could result
in substantial harm or inconvenience to any customer.
BCS PRIVACY POLICY:
Policies and practices with respect to disclosing your
nonpublic personal information:
We do not disclose any nonpublic personal financial
information about our customers or former customers to
anyone, except as permitted by law.
Categories of nonpublic personal information that we
collect:
We collect nonpublic personal financial information about
you from the following sources: (1) information we receive
from you on applications or other forms; (2) information
about your transactions with us, our affiliates, or others,
and; (3) information we receive from a consumer reporting
agency.
Policies we maintain to protect the confidentiality and
security of nonpublic personal information:
We maintain physical, electronic, and procedural
safeguards that comply with federal and state regulations
to guard your nonpublic personal financial information. We
restrict access to your nonpublic personal information to
employees who need it to provide information or services
to you.
World Access Service Corp., d/b/a Mondial Assistance
USA, is the administrator of this insurance policy on behalf
of BCS Insurance Company. We will adhere to at least the
same standards for handling and protecting your data as
described above. For more information about how we
handle and protect your data, please see our privacy
policy, located at http://www.mondialUSA.com/privacy or
contact us at: Mondial Assistance USA, ATTN: Chief
Privacy Officer, 2805 N. Parham Rd., Richmond, VA
23294.
Form No. 52.401
--------------------
Travel Protection Plan
Product ID 001001474
Schedule Of Coverage
The following maximum levels of coverage are available to Tour Protection Plan customers.
| Benefits* |
Amount per person |
| Trip Cancellation/interruption |
Up to Your Tour Cost* |
| Emergency Medical/Dental Coverage |
$15,000 |
| Emergency Medical Transportation |
$100,000 |
| Baggage Coverage |
$1,000 |
| Baggage Delay Coverage |
$200 |
| Travel Delay Coverage |
$500 |
| Missed Connection Coverage |
$500 |
| Travel Accident Coverage |
$25,000 |
| Emergency Travel & Medical Assistance |
Included |
*Maximum coverage available is $20,000
Form No. 52.401
C 2011 World Access Service Corp.
04/11 |